Based on the expertise of the Groupe in the the transformation into service center, Odyssée Conseil offers its expertise and knowledge in treatment processes of supplier invoices to maintain, optimize and deploy your domestic and international solutions.
A Third-Party Application Maintenance (TPAM) offer adapted to your needs, a Swiss army knife dedicated to guarantee continuity and improvement of your supplier invoice treatment process.
Advisor and support to Business, Financial and IT Management, in the continual improvement of economic and operational ratios of this process, productivity gain, etc.
Guarantee mastering, stability, scalability of existing applications in a permanent process of progress.
Adapt our services to real needs, facilitate the analysis of the operation (or business) through reports and dedicated tools.
Odyssée Conseil is regularly called on to assure corrective, progressive, preventive maintenance of Purchase-to-Pay (P2P) solutions.
Through our experience, we have capitalized on methods to approach these challenges in an optimized and successful way.
Mastering requests and user satisfaction
Obtaining perfect service continuity
Optimizing maintenance costs
Freeing internal resources for new projects
Adapting to cost variations
Assuring a continued knowledge base of applications
An unavailable consultant, a faulty partner, a will to externalize maintenance, etc...
Starting from 4 hours of service per quarter, on site or by remote maintenance
The TPAM system is composed of resources available the day before on all our other activities such as technical assistance or projects, pre-sales. This favors the development of:
Our skills in P2P solutions / dematerialization
Our capacity to adapt to your contexts
Our ability to propose areas of improvement
Our relevance in the assessment of solutions
Our customer focus based on proximity
Our preventive and proactive actions
Our ability to measure the impact from the installation to maintenance of a component
We also note that this approach to management reinforces the motivation of staff and contributes to the sustainability of their presence within the structure.
We intervene on your site and/or from ours.
We establish the procedures together, governing the place of intervention by integrating the characteristics of the request: the levels of service and expertise concerned, the levels of security required and any additional costs (travel, accommodation)
A VPN connection is established with our site: a specialized line can be planned if the client context needs it or there are VPN client connections according to security norms.
Integration of your security constraints, signing security charts.
Assigning user accounts / passwords for our consultants to access work environments.
Configuring work stations if specific product installations are necessary (security certificates, etc.) and remote access to our / your request management tools.
Set up of communication tools between your teams and ours: collaborative tools (Skype / Webex), synchronized communication (chat, instant message, invitation, virtual meeting), possibility of taking control remotely of applications, file transfer, video (webcam), conference calls.
Commitments based on TPAM standards:
Constructing a single desk for receiving requests (tool example: Mantis Bug Tracker)
A system for tracking service quality linked to the process of receiving and managing requests is set up based on performance indicators that will be defined by the service agreements.
Service coverage is assured from 9:00 am to 6:00 pm (local Paris time) from Monday to Friday. An extension of coverage and/or on-call work can be requested to respond to needs.
Quality + Expertise = Effectiveness
Our methodology and our management tools guarantee efficiency and transparency to maintain a relationship of trust
Single access point for managing requests,
Action traceability and progress tracking on requests in real time,
Dashboard for monitoring service indicators to master the SLAs.
Our rate offer is flexible and competitive: adapted billing with permanent visibility on resources consumed. Our objective is to optimize your budget control.
In the context of our approach to quality, objectives are fixed upstream for each service and reviewed periodically.
In the spirit of optimizing and guaranteeing good use of tools, our expert consultants assure advice, support as well as adapted training sessions.